July 31, 2014

Happy patient writes staff thank you letter!

Hello,

I recently had a colonoscopy performed, and I want to thank everyone involved for their assistance.  Each person with whom I had contact was pleasant, professional and helpful.  Each introduced her/himself, and I’m sorry for not being able to recall each one.

Thank you to each of the following:

  • The very kind woman who approached me while I was in the registration line and got me started.
  • Kathy (the one with the incredible blue eyes) who completed the prep and took me to the waiting area.
  • The woman who inserted the IV with absolutely no pain.  Yay!
  • The woman who got magazines for me to read while I waited.  (I hate being stuck with nothing to read.)
  • Dr. Fernandez and the two others in the room who performed the test.  I remember this least but do recall they were all friendly and reassuring. 

I do not at all recall the post-test conversation, but I’m sure it was done well also.

For all of you, that day was probably routine.  You met with dozens of patients and maybe even said the same words and performed the same tasks mulitiple times, but each of you made me feel like I was getting very personal attention, which was particularly important as it was the first time since getting my wisdom teeth out over 30 years ago that I had something more than a simple doctor’s visit.

Thank you again!

 

July 31, 2014

Daily Reflection

“If you’re searching for that one person that will change your life, take a look in the mirror.”

July 30, 2014

Living the Mission!

Recently our Emergency Department had boarded a patient for over 3 weeks. Because of the dedication and compassion that was demonstrated from our staff, this patient was cared for and kept as comfortable as possible during his prolonged stay. Thank you to the ED, Security, Housekeeping , Case Management and Care Transition and everyone else who had a hand in tending to this patient’s needs. The acts of kindness for this gentleman from so many of our employees has shown that our mission is very much alive here at St. Joe’s.

July 30, 2014

Daily Reflection

“Remind yourself that it’s okay not to be perfect.”

July 29, 2014

Welcome, Lisa

St. Joseph Healthcare is happy to welcome Lisa O’Connor RN, BSN, CEN as our new Director of the Emergency Department. She will begin her duties in late August. She will succeed Jamie Perry, RN, BSN, CEN, Director of the ED since April of 2012.

Lisa brings with her more than ten years of Emergency Nursing and leadership experience. She comes to us from Penobscot Valley Hospital in Lincoln, where she was Director of Nursing Clinical Practice, and Director of Emergency Services.

Jamie, we are pleased to report, is not leaving SJH; she will continue to serve in a new capacity managing our American Heart Association Training Center, which teaches life support courses for providers. In addition, starting in September, Jamie also plans to begin studies toward a graduate degree at Husson University’s Nurse Practitioner program.

July 29, 2014

Daily Reflection

“Don’t worry, just breathe.  If it’s meant to be it will find its way.”

July 28, 2014

President’s Forums Scheduled This Week

St. Joseph Healthcare President/CEO Mary Prybylo RN, MSN, FACHE will present a President’s Forum for employees this Wednesday and Thursday. There will be a number of opportunities to attend this Organizational update:

Wednesday, July 30,

  • 10:00 a.m. in the Cafeteria
  • 12:00 Noon: a repeat presentation in the Staff Conference Room in the new Building 5, St. Joseph Healthcare Park, for all 900 Broadway employees
  • Beginning at 10:30 p.m., Mary will make rounds for night shift employees.

Thursday, July 31

  • 2:30 p.m. in the Cafeteria

 NOTE: A video of the Forum will be recorded and posted on the Pulse blog for anyone unable attend one of the in-person sessions.

July 27, 2014

Daily Reflection

“If “Plan A” didn’t work the alphabet has 25 more letters!  Stay cool!”

July 26, 2014

Daily Reflection

“Never regret anything because at one time it was exactly what you wanted.”

July 25, 2014

Daily Reflection

“Choose being kind over right, and you’ll be right every time.”

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